^

FAQ

Answers to the Most Popular Questions if You Want to Buy Custom Essays from Us

The order form will not submit. I click the “Submit” button, but the page keeps loading.

The website may be overloaded with the files you have been trying to upload with the order placement form. There are size restrictions, so instead of trying to upload many instruction files and materials, send them via email to our customer support agents. They will then send them to your assigned writer.

I have indicated wrong due date/paper type/complexity level/formatting style, etc. Can I make the changes in the order details fields?

According to our company’s policy, clients cannot alter order details after they have registered their paper online. If you have noticed afterwards that you made a mistake, do not hesitate to contact our live chat support and notify them on the case. Our company representatives can submit the changes for you. Keep in mind that in some cases, the price will be recalculated and you will have to compensate for the writer accordingly.

I need more pages to my order. Can I ask my assigned writer to add them?

Of course, you can, but this service costs extra. To avoid any confusion or misunderstanding, you will need to place an additional order online and indicate the initial order ID. In such way, these two orders will be linked together, and your writer will receive a notification to add the necessary number of pages.

How can I be sure that a writer has started work on my paper?

You can track the writing progress in your account when you find the necessary order ID and pay attention to the status of your order. Besides, you will be able to see the writer’s ID in case the writer has been assigned.

Can I get a draft of my academic writing piece?

You can request this option at an additional price. The draft is one page in length and it is sent to you after half the deadline has expired.

How is it possible to send a revision request?

You can request a revision request for free if two days starting from the order delivery have not passed yet. In case when your paper is long (20 pages and more), you have got the whole 30 days of a free revision period. To send a revision request, you have to go to the completed orders section, find the necessary order ID, and click the “Request a revision” button. You will then need to specify instructions for the revision and state the exact amount of time till what the paper has to be revised.

How can I change my email address/phone number/password and other contact details in my profile?

You need to log in to your personal profile, go the “Edit Profile” tab, and then update the changes. Remember to submit them so that they are saved.

How fast can you find a writer for my paper?

We do our best to find the writer within the shortest terms possible. On the whole, it may depend on how busy our writers are, whether we have available writers who match your qualifications and paper instructions, and what characteristics your order has, i.e. deadline, length, topic, complexity, and others.

I would like to send a revision request, because I am not fully satisfied with my paper, but the free revision period has already expired. How to deal with this issue?

Our company provides an opportunity for our customers to send paid revision requests. You just need to place a new order online and choose “Revision” as the order type.

How to chat with my writer?

We have a communication system on the website. When a client is logged in to his/her personal cabinet, he/she has access to the list of completed orders. As such, it is possible to send messages concerning each of those orders. Additionally, our clients can address our support agents in case the matter is urgent.

Where will I find the completed piece of writing?

All finished papers are uploaded to the system and can be then found by clients in their personal cabinets, specifically in the completed orders section. More so, as soon as your writer uploads your order, you will get an email notification with the link for download.

Do you provide only custom writing service or also online test help?

We provide assistance with online tests and exams as well. You just have to place a new order, choose “Online Test” type of writing, and fill in the rest of the order registration form. You should send all the materials needed for the test preparation, paper requirements and instructions. Besides, you need to clarify the time zone so that there are no confusion in case the time zone is different. As well as that, you have to indicate the exact time when the test starts and its duration. If the writer is going to take the test in real-life regime on your behalf, please provide him/her with your credentials to access the website.

Will you do my coding for me?

Unfortunately, our team does not have experts well-versed in IT, so we do not accept coding-related tasks.

Will you send any notifications concerning the writing process?

You will get automatic emails whenever there is some activity related to your order, such as the writer has been assigned, a message has been sent, or the paper has been uploaded. Apart from email notifications, you can ask the customer support agents to send you SMS or make phone calls.

How can I see that my paper has been assigned?

You can monitor these details in your personal account when you go to the orders section and find the necessary order ID. You can take a look at the order status: different statuses indicate different stages of the order progress. For example, “Payment Verification” status indicates that the payment did not proceed successfully or that you are expected to pay for the order. The “Processing” status means that the writer has been assigned and that he/she is writing your task. The “Completed” status indicates that you are welcome to download the paper from the uploaded files.

When will I get my paper?

You are to receive your completed piece of writing according to the deadline you have stated in the order details. The countdown of the deadline starts the moment when you have paid for the order and confirmed the payment.

I have some problems with the order placement process online.

In virtually all cases, the reason why you cannot submit the order successfully is because you have attached many files for upload and the website cannot process them. We have some restrictions concerning the size of the files, so make sure that you forward them to us via email (do not forget to indicate your order ID in its title). The support agents will send them afterwards to your assigned writer.

Where will my writer upload the paper?

The finished paper will be uploaded to the website when the deadline approaches. You will be able to download the paper when the deadline is over. You will find the finished paper in the “Files” section.

I face issues with the order payment process. What should I do with it?

We do not deal directly with some financial procedures and troubles. First, we ask our clients to check on the browser update or try to process the payment from some other browser. Second, we suggest that our clients use another payment card just in case. If neither of these pieces of advice help, keep in mind that you need to turn to our support agents for more details.

Can I get my paper earlier if the writer completes it before the due date?

We do not send papers before the deadline. Among factors that impact the total order price, the deadline is one of the essential ones. Therefore, if you need the paper earlier, it is not enough just to ask your writer to do it. You have to place a compensation order to pay the difference in the set deadlines.

Do you send papers via email after my writer has completed them?

Papers are attached as doc files to the website system. Clients can download the papers after they are logged in to the system. We only send email notifications with the link for downloading.

I want to purchase the supreme writing level package, but I want to choose a specific writer to work on my paper. Will I have to pay extra for choosing the writer?

If you want to choose a certain writer, definitely you need to pay for the “Preferred Writer” option. In the supreme writing package, we assure clients that one of the top 30 writers will be assigned to their order, but you cannot choose the one. Besides, a report on plagiarism will be provided. If you want some specific writer, you will have to purchase the option separately and pick a premium writing service. Our Writing Department will do their best to assign the specialist immediately.

I do not want to fill in the order registration field with my contact information. Can I omit those details?

Clients are not obligated to provide phone numbers, and we certainly cannot check the validity of contact information on the registration stage. Still, leaving your valid phone number and email address can ensure effective communication and cooperation with our company. Whenever there are some urgent or unexpected matters, we can contact you immediately and then clarify everything. Otherwise, it would not be possible.

Do you provide confidentiality?

All information is kept in security. We never disclose email addresses, phone numbers, names, and even gender of our clients. Besides, we do not only protect clients’ data but also writers’ contact and personal information.

Can I send only one revision within the free time period?

No, you are not limited in the number of revisions you can send within the stated period. You only have a limited amount of time: 48 hours if the paper is up to 20 pages and 30 days if the paper length exceeds 20 pages.

How can I be certain that the paper I get from you is original?

All papers you get from us are scanned via anti-plagiarism software. Overall, it is our obligation to deliver a plagiarism-free paper to each client who turns to us for help.

Who is going to complete my essay?

When we assign clients’ academic assignments to specific writers, we make sure that the writers’ qualifications enable them to handle the tasks properly. Therefore, we carefully check writers’ educational and professional background, their academic degree, major, and then pick the one who best matches your instructions.

How can I be aware of the proper editing and proofreading check?

Our company provides extra VIP services, specifically, “Get an order proofread by an editor,” which enable clients to get a perfectly brushed-up paper. When you tick this service while filling in the order registration form, be sure that you will need to pay a bit more for the total order price. However, it is definitely worth it as you will get a paper edited by a professional editor.

How can I check if someone is writing my paper or not?

You can actually monitor all the order-related processes in your personal account. You need to pay attention to the order status. As soon as the order is registered on the website, it starts to have the “New” status. If it says “Processing,” it means that a writer is writing your task. As soon as the paper has been uploaded to the system, you will notice the change of status into “Sent.” You can also get informed about the statuses of your assignments by ordering the “Get SMS notifications” VIP option. A text message will be delivered to your every time the status changes.

I have mistakenly indicated the wrong deadline for my paper. In reality, I need it earlier. Is it possible to ask my writer to deliver it according to the new deadline?

Our service enables such option, but in this case, clients are required to provide a compensation for the change in the deadline. Its amount depends on the difference between the initially imposed deadline and a new one. We will check the charge at our site, make a compensation order, and send the payment link to you. As soon as the payment is conducted, you will receive your assignment according to the newly set due date.

I want to order a new paper but want it to be written by the writer who did some previous papers for me. Is it possible?

Yes, we offer an additional “Preferred Writer” service. You have to find the needed writer’s ID (look through your previous orders) and insert it into the relevant field in the order form. Keep in mind that you will be charged additional 15% for this service. This sum of money will go to your specialist directly and ensure the top priority of your assignment.

What responsibilities does your company administration have?

When you register your order with us, you can expect round-the-clock customer support from us. Besides, we are responsible for finding the best writer that matches your requirements and instructions. More so, we scan each paper for plagiarism and guarantee timely delivery of papers regardless of their deadline.

Do you have writers on your team who can help me with complicated assignments?

Yes, we have a really rich and versatile team of writers, where we have specialists who can cope with the papers starting from high school and college to Master’s and PhD levels.

Why cannot my payment proceed successfully?

You may encounter some payment error or authorization failure, and these may be the reasons why you cannot pay for the order. If there are no bank-related difficulties, we suggest that you use another web browser for payment, reload the page or try paying from the other credit card. If these do not help, try contacting your bank directly.

I click the “Submit” button, but the registration form will not proceed.

If you have attached some files, such as paper samples and other materials, these may prevent you from successfully registering the order as we have some file size restrictions on the website. In such case, we advise that you send the files to our customer support agents via email or upload them to the “Files” section later.

I paid for the order, but I am still receiving messages asking me to pay.

Please double-check your inbox if you have any payment receipts. These serve as a proof that the payment was successful, so just send us the receipt. If you cannot find it in the inbox, try looking for it in the trash bin or spam section. If no receipt has been sent to you, check if money has really been withdrawn from your banking account. If neither the receipt no charge on the bank statement is available, it means that the transaction was not conducted and you have to try another device/browser/payment processing agency/card.

I want to make sure that my task can be done before placing an order with you.

You can send us your instructions and we will get back to you with a reply, specifying whether we have writers that match your requirements or not.

Is it really needed to leave my phone number in the registration form?

We cannot make you do that forcefully. Still, we would really recommend you provide us with a valid phone number and contact information since in cases of emergency we will not be able to contact you. Sometimes, we have some updates or clarifications, so being in touch is advisable.

I was notified of my order refund. How long does it take to reimburse the money?

On our part, we need from 3 to 5 business days to complete the refund process. Still, the money return also depends on how well and quick your bank operates.

How can I get in touch with my assigned academic writer?

According to the company’s rules, clients can get in touch with writers via the direct messaging system. As such, only written messages can be sent. You cannot call the writer whatsoever. Should you need some urgent reply, try sending a message to our live chat support and they will get feedback from your writer.

Where can I find my paper?

When the paper is ready, you can find it in the “Completed Files.” If the deadline has expired, but you cannot find the file, contact our customer support for clarifications.

When will I be sent my completed custom writing?

You should expect your written custom assignment according to the deadline you have indicated in the order registration form. I can be checked in the following manner:

My orders – Processing orders – Click your project ID – section Delivery.

Can my assigned writer buy the book required for my test?

Our company’s policy claims that clients have to ensure that the writer gets all materials needed for the order completion. Therefore, if some books are not available in free access, it is clients’ responsibility to buy them and forward to the writer.

I tried to register my order for a few times, but the website does not enable me to do that.

Check on whether you have filled out information in the required fields. Besides, pay attention to the files attached. If you have exceeded the size limit, then most probably you will not successfully register your paper, as the website will keep loading. So, a way out could be to forward the materials via email to our customer support team, and the agents will then send them to your writer.

My instructor/teacher asked me to add more pages to my writing project. How can I pay for an additional page?

First of all, log in to your personal cabinet, find the necessary order ID, and click the “Additional Order” button. This option will allow you to add additional pages to the given order, and these two orders will be linked together. In such a way, your writer will receive a notification that you need some extra pages. If it is hard for you to add these pages on your own, you can ask our customer support team for that.

I indicated an improper deadline — I actually need my paper sooner. Can I shorten the deadline?

When you want to shorten the deadline, you should be aware that additional payment is needed. You can contact our live chat support agents and they will give you a helping hand when placing your compensation order.

What order type should I choose if I cannot find the needed one on your list? It seems that nothing suits me.

You can show us your instructions, and we will help you out with identifying what order type you require.

Can I trust you to provide me with original content?

Yes, since our anti-plagiarism policy is one of our company’s values. We strongly support the principles of academic integrity, so providing authentic content is our main responsibility and commitment. Besides, you will be able to scan your paper by a reliable program, i.e. PlagiarismSearch once you receive it. Please note that such an anti-plagiarism instrument as Turnitin is not used by our team since it automatically saves the scanned documents, which means they cannot be checked twice.

Can you promise confidentiality of your custom writing services?

Yes, sure. Our service is fully private, none of the information you provide us with is used for some of our personal purposes. Besides, none of the data you share with us will ever be disclosed to the third parties.

Will the paper that I order from you be delivered on time?

All papers are provided according to the set deadline. So, whenever you place an order with us, expect your paper at around the stated deadline.

Can I negotiate paper prices with you?

No, unfortunately, we do not have an option of negotiable prices. We have a fixed pricing policy, and there are certain criteria that impact the total sum you have to pay. There are also chances to get your paper cheaper if you use some discounts or special offers.

If I have some troubles/clarifications/other inquiries, can I talk to my assigned writer?

If you have questions or other inquiries, you can write a message via the communication system on the website. However, our company’s clients are not allowed to call writers on the phone. If you want an immediate reply, then you should contact our customer support agents and ask them to get response from your writer on your behalf.

My order form freezes and I cannot progress with the order registration process. What might be the problem?

Such reaction may be caused by the problem with the attached files. If you have attached too many of them or even if there is only one file but it is too heavy, keep in mind that it may lead to the delay with loading. So, instead of attaching the files to the order registration form, contact the customer support agents and inform them that you want to forward those files and instructions via email.

I have an online test, but I cannot cope with it on my own. I would like one of your writing experts to do the test for me, but I cannot select the deadline as my test is only one hour. How can I place this order if you do not have such short deadlines?

Contact our customer support at first and clarify whether there is a writer available at the time when your test takes place. If the writer is available, attach all materials and instructions needed for your writer to handle the test with flying colors.

Can I get money refund in form of bonuses?

Yes, you can receive money reimbursement in the form of bonus credits. Just inform our company support team or Financial Department (email to essayissus@gmail.com) about your decision. You will be able to get the bonuses to your account and then use them for partial or full payment for your subsequent papers. Bear in mind that bonuses will be issued to your account as soon as your refund request is approved.

When will I receive my finished paper and how can I download it?

You will get completed papers at around the time of the deadline you have initially set. The paper can be downloaded from your personal account, so you will have to log in to your cabinet to get access to the files. You will also get an email stating that your paper is ready.

What type of paper writing should I pick when registering my order?

If you do not understand what type of writing your paper suits, you can consult with our customer support center. The agents will cast a look at your instructions and will guide you through the order placement process.

How can I be certain that your company can be trusted in terms of delivering top-quality content that deserves excellent grades?

Delivering outstanding-quality content is our main priority. However, we never promise any specific grades to our clients since grading is a really subjective process. Note that our team consists of experienced writers who hold respective degrees in different research areas. Throughout the years of our operation in the market, we have helped numerous clients complete their assignments successfully. You are welcome to browse our “Samples” section to make certain that our specialists create worthy papers.

Can I get my paper earlier?

According to our company’s policy, clients receive papers according to the deadline that was stated in the order registration form. In case you need your paper faster, you will have to compensate for the earlier delivery.

Who will be working on my paper?

Only writers who are well versed in your subject area and who can complete a paper of the stated academic complexity will be assigned to work on your papers.

Can I first check if there is a writer at your company who is good at my topic and who can provide a high-quality paper for me?

If you are afraid to place an order with us without checking on whether we have specialists well versed in your research area, you are welcome to send us your instructions to us and we will clarify whether your paper can be handled properly.

What is your company’s pricing policy?

The cost of writing depends on the deadline that you have stated, the paper length, the order type, and the academic level. If you want to check the price, check our “Prices” page or ask the customer support representatives to help you calculate it.

How will I know that the order is completed?

When your writer completes the paper, you will receive a notification via email. As such, you will be able to download it from the “Files” section in your personal account.

I have written a part of my task, but I find it difficult to finish it on my own. Can your writers help me with it?

Sure, you can place the order. Just indicate how many more pages should be written. Besides, send us original instructions and the part that you have provided on your own.

What is your schedule?

Our company operates round the clock. You are welcome to place orders with us at any time that is convenient for you.

Do you complete urgent orders?

Yes, our writers can even work under stressful conditions, so a tight deadline is not a problem for them. Even if the deadline is short, you will get your paper on time. Before placing your urgent order, we advise you to consult with our support team about it.

I want to choose a specific writer to work on my paper. How is it possible to do it?

Find the writer’s ID in the order that you liked, copy the ID and insert into the “Preferred Writer” field in the registration form of your new order. Be prepared to pay additional 15% for this service.

Do you provide revision service if I need some corrections in my paper?

It is possible to get a free revision service if you manage to send the revision request within 48 hours after the deadline expiration. If you introduce some new instructions, you will need to pay for revision.

Can you guarantee excellent grades for me?

We never guarantee grades. We can assure you that we will provide top-quality writing, but we can never be certain how your paper will be graded by your professor.

Is there any chance for me to scan my paper for plagiarism with you?

If you purchase the VIP plagiarism check service, you will be given an opportunity to get your papers scanned for plagiarism through the reliable software, ThePlagiarism.com, at no cost for a one-year period.

 

Use discount code first15 and

Get 15% OFF Your First Order!

X
Online - please click here to chat